Revolutionising Property Repairs for Portfolio Landlords

Managing property repairs has traditionally relied on a “man in a van” approach, often leading to unnecessary costs, inefficiencies, and tenant dissatisfaction. Help me Fix offers a smarter, more sustainable alternative through a triage-first model combining AI, video diagnostics, and Contact Hub for seamless repair management. Trusted by over 150 clients and managing approximately 200,000 properties across the UK, Help me Fix is the go-to solution for letting agencies, housing providers, portfolio landlords, and contractors.

Why Choose Help me Fix?

Lower Costs

Traditional repairs involve significant expenses for unnecessary call-outs, with each visit costing £75 to £200. Help me Fix transforms this process:

• 20% of issues resolved remotely, eliminating the need for physical attendance.
• Accurate diagnostics reduce call-outs and ensure engineers arrive prepared for a first-time fix.

Faster Resolutions

Tenants receive near-instant support through:

• AI diagnostics to guide them through simple fixes or escalate issues as needed.
• Video triage with experienced engineers for professional assessments and solutions in real time.

This ensures repairs are completed faster, reducing tenant inconvenience.

Enhanced Tenant Satisfaction

Help me Fix significantly improves the tenant experience. With remote support, tenants avoid the delays and disruptions associated with unnecessary engineer visits, achieving satisfaction ratings of 4.5/5 across clients.

Sustainability Benefits

By resolving issues remotely, Help me Fix reduces travel and carbon emissions, helping landlords align with sustainability goals while saving costs.

Simple, Scalable Pricing

Help me Fix offers flexible pricing tailored to your portfolio size:

• Aidenn Only: £0.30 per property per month
  Ideal for landlords seeking an AI-powered solution for diagnostics and workflow automation.
• Aidenn + Out of Hours Video: £0.80 per property per month
  Designed for landlords needing reliable triage support outside regular business hours.
• Aidenn + 24/7 Video: £1.80 per property per month
  A comprehensive package offering round-the-clock support and video triage.

All packages include Contact Hub, a platform for managing repairs, workflows, and reporting. A minimum spend of £100 + VAT per month applies, ensuring value for landlords with varying portfolio sizes.

The Triage Advantage

The traditional “man in a van” model involves costly and often unnecessary visits for diagnostics. Help me Fix revolutionises this approach by:

• Diagnosing issues remotely: AI and video triage resolve many problems without physical attendance.
• Empowering engineers: Necessary call-outs are informed and prepared, leading to higher first-time fix rates.
• Reducing costs and downtime: Landlords save money while providing tenants with a faster, more efficient service.

Trusted by Industry Leaders

With over 150 clients, including letting agencies, housing providers, portfolio landlords, and contractors, Help me Fix manages approximately 200,000 properties in the UK. By adopting Help me Fix, you’ll benefit from smarter repairs, happier tenants, and reduced costs.

Take control of your property maintenance today. Visit www.helpmefix.io to learn more or get started.